Shipping/Service Duration Policy

We at A.S.Brand strive to ensure that we provide the best service to our customers. This policy explains how shipments are handled, and the duration of services associated with orders placed through our website asbrandegypt.com.

1. Duration of charging

  • Domestic shipping (within Egypt):
    Orders are usually processed within [number of days] business days. Shipping is done through authorized carriers, and delivery usually takes [number of days] to [number of days] business days after the order is processed.

  • International Shipping:
    For international orders, shipping time may vary by country. International shipping usually takes [number of days] to [number of days] business days after processing, depending on the shipping company and customs conditions.

2. Shipping costs

  • Domestic shipping:
    The shipping cost is calculated based on the weight of the product and geographical location. The final shipping cost is displayed on the checkout page before finalizing your purchase.

  • International Shipping:
    The cost of international shipping will depend on the country you are shipping to and will be calculated during the checkout process. The cost can be affected by weight and size as well as customs fees in some cases.

3. Order processing

  • Order Processing:
    Orders are processed within [number of days] business days from the date of receipt of the order. If there are any delays in processing orders, you will be notified by email.

  • Paid orders:
    If payment is made via electronic payment methods, we start processing the order as soon as the payment is confirmed. In case of cash on delivery, the processor will start after the order is confirmed.

4. After-sales services

  • Product Returns:
    Return requests must be made within [number of days] days of receiving the product. Please refer to our Return Policy for more details on the procedures.

  • Product Replacement:
    Products that are damaged or do not conform to the order can be replaced no later than [number of days] days from the date of receipt, as per our replacement policy.

5. Exceptions and delays

  • Emergencies:
    Some shipping delays may occur in the event of emergencies such as severe weather conditions, national holidays, or shipping network failures. In these cases, we will notify you of the expected delay.

  • Unexpected delays:
    If there is any unexpected delay in service or shipping, we will do our best to provide advance notice and give a new estimate of the expected duration.

6. Communication